Clipsy / Support
Help & billing
The fastest routes for plan changes, processing problems, privacy requests, and account deletion.
Manage a paid plan
Sign in, open the account menu, and choose Manage billing. Stripe’s secure portal handles invoices, payment methods, plan changes, and cancellation.
Open ClipsyA job used minutes but failed
Failed or canceled jobs should release reserved minutes automatically. If your balance still looks wrong, send the project name, approximate time, and account email—never payment-card details.
Delete data or an account
Delete a project from its menu to remove its source, transcript, and clips. For full account deletion or a privacy-rights request, contact us from the email used to sign in.
Billing correction
For an unrecognized or duplicate charge, include the Stripe receipt or invoice ID, charge date, and amount. Review our refund and cancellation terms for details.
Contact Pebble Work Labs, Inc.
Talk to a person.
Email us from your Clipsy account address so we can safely find your account.
hello@pebbleworklabs.comWhat not to send
Never email your password, full payment-card number, Stripe secret keys, Azure credentials, or an unredacted identity document. We may ask for limited information to verify account ownership before acting on a deletion, privacy, or billing request.